The AWFUL Truth

    A Note to Readers: Glancing at the airline magazine on the way home from Bermuda (I know, I know), it occurred to me how interesting it would be if one of those “Letters from Our Chairman” that say things like “we know how important on-time performance is to you;” or “our people care about our customers more than they do about life itself”, actually was just straight and forthright. Might read a bit like this:  

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